FAQ's

Q: How can I be sure that my order was received?
A: An order confirmation will be sent to your email address once the payment transaction has been processed.

Q: How do I know my payment details are secure?
A: 776BC uses secure payment gateway Shopify Payments in conjunction with the National Australia Bank to process all transactions on 776BC.com.

Q: If I have a question about my order where should I direct it?
A: Please contact 776BC at info@776BC.com or by calling AU +61 3 9972 9856, US +1 888 607 7622.

Q: Can I return my order for an exchange or refund?
A: If you are not satisfied with your purchase or have changed your mind, you have 30 days to contact our customer service team to initiate a return. Please see our Return Policy to check your item/s meet the criteria.

Please note: We do not offer exchanges. We recommend purchasing the new items and following the returns process for a refund.

Q: How can I cancel my order?
A: If you wish to cancel your order you must alert 776BC within 3 hours of placing the order via email info@776bc.com.  776BC will contact you to process the cancellation.  If the order has already been despatched, you will need to return the order. 776BC will be happy to process a refund for 100% of the purchase price upon receipt of the returned goods.

Q: How long does shipping take?
A: All orders placed at www.776bc.com.au with Standard Shipping will be despatched within 1-5 business days. Australian Domestic Shipping can take between 1 and 5 business days. All Express Shipments placed before 1pm, will be dispatched the following business day and be delivered within 1-2 business days as long as the delivery address is within the Australia Post Express delivery zone. Please allow 10-30 working days for International Shipments.

Q: I want to sell 776BC in my store.  Who do I contact?
A: Please contact info@776bc.com or call AU +61 3 9972 9856, US +1 888 607 7622.

Q: I want to order 776BC garments for my team.
A: 776BC offers custom teamwear. Explore our range and offerings here.